LL.M. Programme in Arbitration & Dispute Resolution
Speaker: Dr. Law, Assistant Professor, School of Law, University of Reading
Date: 12 June 2025
Time: 1:00pm – 2:00pm
Venue: 11/F, Academic Conference Room, Cheng Yu Tung Tower, Centennial Campus, HKU
For Registration, please click here.
About the Speaker:
Dr. Law is a Lecturer (Assistant Professor) in Corporate and Commercial Law at School of Law, University of Reading. He obtained his PhD in Law in 2022 at the Faculty of Law in University of Hong Kong. Before becoming a full-time academic in January 2021, he had extensive banking experience in Hong Kong, taking up roles in credit risk management, private banking, strategic planning and executive management. He is a trainer, course reviewer, study guide writer, and subject reviewer at Hong Kong Institute of Bankers on the Certified Banker Program and Enhanced Competency Framework in Operational Risk Management and Compliance. He is the doctoral degree supervisor and examiner at the University of Wales Trinity Saint David. He is also an Associate Editor and Reviewer for Public Administration and Policy Journal. His areas of research interest are Dispute Resolution, Banking Law, Consumer Law, Professional Ethics, Risk & Compliance, and their interaction in the digital era.
About the Lecture:
As banks and financial institutions increasingly move their services online, the Consumer Duty, as depicted under section 29 of the Financia Service Act 2021, can share crucial global insight as to how bank consumers are to be treated fairly, transparently and ethically in a digital-only environment. This seminar highlights how the rise of digital financial services necessitates a reform of a robust regulatory framework through two illustrative complaint handling cases, one in the UK and one in HK.
Key Learning Outcomes
Ø Outline the core functions of digital banking platforms and the essential elements of their regulatory frameworks.
Ø Assess the role of Consumer Duty in ensuring fair treatment, transparency, and ethical practices within digital banking.
Ø Identify key challenges in regulating a complaint handling procedure in digital banking platforms for consumer protection.